| The HTR Patient Rental Program allows hospitals to offer their patients access to an up-to-date patient television or telephone system without the need to invest capital, provide operational management or be involved in the day to day running of the services.
The Patient Rental Program is of no cost to the hospital.
HTR Patient Rental Programs have been providing quality television and telephone services to hospitals in Australia for over 25 years. HTR has developed a range of systems and equipment to ensure that the services provided are second to none.
Access To Television Rental Services
HTR has developed technical and operating systems to ensure patients have access to the television services on an immediate basis.
Using an approach termed "continuous access" we ensure that all televisions at empty beds are left ready for use.
This operational method combined with our television system's patient "self access" feature ensures that patients have immediate access to our rental service.
Our representatives visit all bed locations daily to identify patient hire needs, arrange hire payment and rental collections and provide instruction in the use of the equipment.
Rental fees are only payable from the time the patient confirms their intention to use the service.
Equipment Service And Repair
HTR has implemented a sophisticated computerised fault reporting and analysis system. This ensures any equipment service difficulties are reported and attended to in the shortest possible time.
Our qualified and experienced technicians undergo regular training to ensure they are fully conversant with the latest technologies.
HTR also keeps an extensive range of spare parts and equipment at hand to facilitate rapid repairs or replacements.
Affordable Patient Rental Rates
HTR has structured its rental service rates to ensure that they are affordable to all patients.
A sliding discount scale is used to provide lower rental rates. The longer the patient uses the service, the greater the discount available. HTR rental fees offer excellent value for money.
HTR also makes provision for a percentage of television services to be provided free of charge to financially disadvantaged patients. Along with discounted rates for Health Card holders.
Pay TV Included
 
HTR has entered a national agreement for the provision of pay television services. Program channels have been specially selected for use in Australian hospitals.
All rental rates include access to Pay TV.
Mobile Computerised Service
Our friendly representatives use a laptop computer and printer, mounted in a specially designed trolley, when visiting patients to provide the television and telephone rental service. This ensures that the management of the service, including the issuing of receipts, takes place where it is most appropriate AT THE PATIENT'S BEDSIDE.
Staff are trained to provide clear, easy to follow instructions in the full use of the television and telephone systems. The mobile computer system ensures that the service delivery is consistent and reliable at all times.
Quality Staff- The Key To Customer Service
HTR is committed to providing quality customer service and has developed a range
of systems to ensure our staff are competent for the special role that they
perform.
Selection And Qualifications
Prospective HTR staff are screened and selected based on their ability to meet specific selection criteria which include:
- Current police security clearance;
- Ability to handle cash, credit card and cheque payments;
- Ability to communicate with and have empathy for the needs of sick people.
Training
The comprehensive HTR training system includes:
- Staff Training Video;
- Training and procedures manual;
- Equipment user manual; and
- On the job training guide.
HTR training programs focus on:
- Maintaining patient dignity;
- Understanding and following hospital procedures, policy and protocol;
- Representing HTR in a professional manner at all times;
- Neat presentation in company uniform with ID badge;
- System maintenance and service reporting.
Supervision
HTR regional managers provide regular supervision and support of the rental
representatives.
All staff under-go regular formal and informal performance reviews.
Patient Feedback Surveys
As an added benefit of using the HTR Patient Rental Program, HTR can also
provide your hospital with regular patient feedback surveys.
Patients can be surveyed during our rental representative's normal daily rounds through the hospital. The administration of these surveys can assist your hospital gather valuable data on how patients perceive their hospital experience as well as helping the hospital maintain its own quality systems.
HTR patient surveys are a cost competitive way of producing statistically valid and complete data and reports.
Dedicated Management
HTR has a highly qualified and experienced management team focused on providing
quality patient services.
Based on 25 years of experience in providing services to over 120 hospitals throughout Australia, HTR has developed and implemented appropriate systems to ensure successful service delivery day after day, year after year.
Communications
HTR uses a national computerised telephone communications system to ensure all
representatives have daily contact with our rentals
offices, enabling a quick response to any messages left for them.
Risk Of Ownership Resides With HTR
HTR carries the full commercial risks involved in providing the service:
- Design, installation, service, staffing and daily operation;
- Public liability insurance to a minimum of $15 million;
- Representing HTR in a professional manner at all times;
- Equipment insurance to ensure continuity of service; and
- Agreements tailored to suit all hospital types and situations.
The key benefits of using a HTR Patient Rental Program
 |
 |
- Provision of the service is self-funding
Rental fees collected from patients renting the system cover all installation, service and operating costs.
- No involvement by the hospital or its staff
The hospital focuses on its core business. HTR provides the entertainment service.
- Hospital earns a percentage commission payment
HTR pays the hospital a percentage of all revenues collected for the exclusive right to offer the services in the hospital.
- Professional staffing provides a professional quality service
HTR staff are selected, trained and supervised to provide a professional service at all times.
- Patient-focused service
HTR uses a mobile computer management system to deliver the rentals services at the patient's bedside.
- Continuous and Access systems ensure 24 hour availability
All HTR systems provide immediate availability to the entertainment services. No delay or waiting to be connected.
- Wide range of entertainment services including Pay TV
A wide range of entertainment choices keeps patients occupied, reduces the demands on nursing staff and leads to quicker recovery times.
|
